A distributed denial of service attack against our ISP affected some of our customer's access to their websites and services for approximately 3.3 hours today.
We worked with our ISP to support their management of this issue and all systems are working at this time.
Dear Client,We are writing you today to notify you of a change in our email service. A large amount of spam has been relayed through our service by people that are forwarding their emial off of our server.In order to protect our system/environment and prevent getting blacklisted by spamhaus or other blacklisting services we have been told by our ... Read More »
Dear Client,A serious vulnerability was discovered in a mailserver software program called EXIM in February of 2019.?? This would allow an external attacker to compromise a system and potentially run programs with a high level of access.The United States Government runs a notification program regarding this and other known/discovered computer ... Read More »
Today, February 1, 2019 is called "DNS FLAG DAY".?? This is the day where all non-EDNS compliant servers will begin to be ignored by the Internet as a whole.?? A consortium of major network providers and public companies have agreed to stop enabling older DNS implementations as of today.All TekOps/Subspace hosted domains (thousands) are fully ... Read More »
Dear Client,Our offices will be closed from December 24, 2018 through January 1, 2019 allowing our employees to spend time with their families.?? SLAs in extended Service Contracts will be covered as agreed, continue using the access methods in your agreement with us.?? Email support will generally be able to reply within one business day during ... Read More »
Unfortunately a vendor maintenance will take place on **Thursday, October 18 at 04:00 PM - 08:30 PM EDT | 20:00 - 00:30 UTC**. Please note that this maintenance date is final and cannot be changed. Our team has taken great care to minimize any unnecessary downtime. This being said, however, there will still be a downtime of approximately 3 hours ... Read More »
All,Due to the high volumes of spam coming into our support department we regret to inform you that we are no longer accepting email to our support addresses from all sources.In order to submit a ticket to our support department through email you must have your email address in your account.?? You can update your profile and add other contacts ... Read More »
Dear Customers, Please be informed our carrier is performing a maintenance that will affect some of our customers and our tekops/subspace website.The maintenance is to be performed on March, 24 at 6:00 AM EST. During this update some or all of your services may be unavailable.If you have questions you can reach us at [email protected] ... Read More »
Our offices will be closed over the 4-day holiday from Thursday November 22, 2012 through Sunday November 25, 2012.
We will continue to manage/monitor the infrastructure supporting your systems. and our cloud.
SubSpaceNetworks, Inc. Customer Service Team
We are upgrading our billing system the weekend of August 24th, 25th, and 26th.
You may have limited access to the support area or purchasing for a few hours.